Team & settings
Workspace configuration for Harbour House Residences — Preview.
Product preview with fictional configuration.
Tenant identity
Business nameHarbour House Residences — Demo
Legal entityHarbour House Owners Association (fictional)
CityDubai, UAE
TimezoneAsia/Dubai
Locations & hours
Tower A — ResidencesReception 08:00–20:00 daily
Tower B — ResidencesReception 08:00–20:00 daily
Podium — AmenitiesGym & pool 06:00–22:00 daily
Roles & permissions
OwnerPublish knowledge, manage team & settings, all cases, reports
ManagerEdit knowledge (review required), take over, assign, resolve
AgentAssigned escalations, take over, resolve
ReviewerRead knowledge, approve or reject proposed facts
Conversation policy
Maximum clarification attempts1 (then escalate)
Language policyDetect and reply in the customer's language. Never mix languages unless asked.
Business hours handlingOutside 08:00–20:00, escalations queue until reception opens.
Holiday handlingPublic holidays follow weekend cover (preview value).
Data retention90 days by default; configurable per client.
Escalation triggers
- Customer explicitly asks for a person
- Complaint sentiment detected
- Required fact missing from published knowledge
- Same question misunderstood twice
- Money, legal or safety topic
Channel adapters
Meta Business account not linked in the product preview.
Email, web chat, voice
Future channels.