Business brain

Reception in Tower A and Tower B is staffed 08:00–20:00 every day, including weekends. Outside these hours the building is covered by on-site security only.

kb-001 · owner Owner (demo) · source Owners association handbook, section 2 · effective 2026-01-01 · reviewed 2026-06-02 · All locations

Residents report maintenance by sending the unit number, a short description and a photo if possible. The building team logs a maintenance ticket and confirms a visit window within one working day. Emergencies (water leak, no power, lift entrapment) are handled immediately by on-site security.

kb-002 · owner Manager (demo) · source Facilities SOP v3 · effective 2026-02-15 · reviewed 2026-05-20 · All locations

Building-managed: common areas, shared pool and gym, corridor cleaning, structural maintenance, shared plumbing risers. Resident responsibility: interior cleaning, private balcony features including private plunge pools, in-unit appliances and any contractor the resident arranges directly.

kb-003 · owner Owner (demo) · source Service matrix approved by owners association · effective 2026-03-01 · reviewed 2026-06-10 · All locations

Any external contractor entering the building must be registered with reception at least 4 hours in advance with company name and worker names. Contractors without registration are not admitted.

kb-004 · owner Manager (demo) · source Security policy 2026 · effective 2026-01-10 · reviewed 2026-04-28 · All locations

No approved provider recorded yet. The owners association has not signed off a preferred plunge pool cleaning company, so the representative must not name or recommend one.

kb-005 · owner Owner (demo) · source Pending owner decision · effective — · reviewed 2026-06-18 · All locations

Escalate when: the customer asks for a person, a complaint is expressed, a required fact is missing from published knowledge, the same question is misunderstood twice, or the request involves money, legal matters or safety.

kb-006 · owner Owner (demo) · source Hegarty escalation baseline · effective 2026-01-01 · reviewed 2026-06-01 · All locations

Draft only — figures not confirmed by the owners association. Must not be used in customer replies until published.

kb-007 · owner Owner (demo) · source Owner interview notes · effective — · reviewed 2026-06-15 · Podium — Amenities

Shared pool hours are 06:00–22:00. Night swimming outside these hours is not permitted for safety reasons.

kb-008 · owner Manager (demo) · source Amenity rules · effective 2026-02-01 · reviewed 2026-03-30 · Podium — Amenities

Fictional residential community of two towers and a shared amenity podium, managed by an owners association with an on-site facilities team.

kb-009 · owner Owner (demo) · source Onboarding interview · effective 2026-01-01 · reviewed 2026-06-05 · All locations

Moves are permitted 09:00–17:00 on working days. Expired: superseded by a 2026 revision that has not been captured yet.

kb-010 · owner Manager (demo) · source Handbook 2024 · effective 2024-05-01 · reviewed 2025-11-02 · All locations

Uploaded document. Not automatically trusted: facts must be extracted and published individually by a human reviewer before the representative may use them.

kb-011 · owner Owner (demo) · source Uploaded by Owner (demo) · effective — · reviewed 2026-06-12 · All locations